Find delivery costs, estimated times, tracking, returns and order support in one place.
Peninsular Malaysia
RM8 flat-rate delivery
Usually 1–2 working days.
Free delivery for orders over RM130.
East Malaysia
RM16 flat-rate delivery
Usually 3–5 working days.
The Peninsular Malaysia free-delivery offer does not apply.
Track an order
We email a tracking number and tracking link after your order is dispatched.
Open your account or reply to your order email for help.
Order processing
Orders placed before 12:00 PM Malaysia time are normally processed on the same working day. Orders placed after the cut-off are processed on the next working day. We process orders Monday to Friday, excluding public holidays.
Detailed delivery terms
Delivery estimates
Delivery times are estimates and can vary because of factors outside our control. “Working day” means Monday to Friday, excluding public holidays.
Delivery address
Please provide a complete and accurate delivery address. Additional shipping charges may apply if an order is returned after unsuccessful delivery attempts or because of an incorrect address.
Missing or damaged items
Inspect your order when it arrives. If an item is missing or damaged, contact us within 48 hours and include your order details.
Customs and duties
Customers are responsible for customs duties or taxes that apply to international shipments.